These terms govern your use of our site and services, and how we work together on web, e-commerce, design, and platform setup projects.
These Terms & Conditions (“Terms”) constitute a binding agreement between Defne Agency (“we”, “us”, “our”) and the entity or person (“Client”, “you”) that uses our website or engages our services. By accessing our site or signing/accepting a proposal, quote, order, or statement of work (each, an “SOW”), you agree to these Terms.
We will provide the Services and Deliverables described in an SOW or written approval (email acceptable). Timeframes are estimates unless expressly stated as fixed. Dependencies on your inputs, third-party vendors, or approvals may affect schedules.
You may need accounts, subscriptions, apps, or themes from third parties (e.g., Shopify, Ikas, payment gateways, analytics). You are responsible for their fees, terms, and continued availability. We are not liable for changes or outages in third-party services.
Open-source components are provided under their respective licenses; we will observe those licenses in the Deliverables.
Requests beyond the agreed scope are handled via change requests and may affect fees and timelines. We will confirm the impact before proceeding.
Unless the SOW states otherwise, we may reference your project (screenshots, logo, links) in our portfolio, website, and marketing. Reasonable removal requests will be honored where feasible.
Each party will protect the other’s confidential information with at least reasonable care, using it only for the project and not disclosing it to third parties except to personnel and subprocessors under confidentiality obligations.
Our privacy practices are described in our Privacy Policy. Where we process personal data on your behalf, a Data Processing Addendum (DPA) may apply. You are responsible for having a lawful basis for personal data you share with us.
To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, nor for loss of profits, revenue, data, or business. Our aggregate liability for all claims in the aggregate will not exceed the fees paid by you to us for the specific SOW giving rise to the claim during the twelve (12) months preceding the event.
You will indemnify and hold us harmless from third-party claims arising from Materials you provide, your misuse of Deliverables, or your breach of these Terms. We will indemnify you against third-party claims alleging that Deliverables we create (excluding your Materials and third-party components) infringe IP rights, subject to your prompt notice and our control of the defense.
Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., natural disasters, war, strikes, utility/telecom outages, major platform outages). Affected obligations are suspended for the duration of the event.
These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law principles. The courts of Denizli, Türkiye shall have exclusive jurisdiction, and the parties consent to personal jurisdiction and venue there.
We will send formal notices to the contact information you provide in the SOW or your account. You may send notices to hello@defneagency.com. Email is sufficient for routine notices; legal notices should also be sent by courier where feasible.
We may update these Terms periodically. We will post the new version here and adjust the “Last updated” date. Material changes may be notified via email or site banner where appropriate.